The operations of this online store, subsidiary website of CANIFIT.si, are compiled in accordance with the Slovenian Consumer Protection Act (ZVPot), on the basis of the Electronic Commerce on the Market Act (ZEPT-UPB2) and on the basis of the Personal Data Protection Act (ZVOP). The company has not adopted a special code of conduct. The CANIFIT.si online store is a specialized online store for dog food and dog equipment.
The seller is CANIFIT, Patricij Zupanič s.p., Smledniška cesta 110 4000 KRANJ, Slovenia; tax number SI33600171; Registration number: 393215000.
The user is the person who uses our system, ie. the customer in the online store.
The online shop is an information system intended for the presentation and sale of products to the user.
AVAILABILITY OF INFORMATION
The provider promises to always provide the buyer with the following information:
- company identity (company name and registered office, register number),
- contact addresses that enable fast and efficient communication (e-mail, telephone),
- essential characteristics of the goods or services (including after-sales services and guarantees),
- availability of products (any product or service offered on the website should be available within a reasonable time),
- terms of delivery of the product or execution of the service (method, place and time of delivery),
- all prices must be clearly and unambiguously set, it must be clear if it already includes taxes and transport costs,
- method of payment and delivery,
- the time frame an order in valid for,
- the period within which it is still possible to withdraw from the contract and for withdrawal; in addition, also about if and how much it costs the customer to return the product,
- the complaint procedure must be clarified, including any details of the contact person or customer service.
When the user selects the product or products and places an order with a confirmation on the PLACE ORDER button, the online store automatically “generates – creates” and sends an e-mail with order details (products, prices, quantities, user data …). We inform the customer about the further procedure by e-mail. In case the customer has a question, they can contact us at firstname.lastname@example.org.
All prices on the www.tropdogsportswear.com website are retail with VAT included.
Prices are valid at the time of placing the order and do not have a predetermined validity. However, despite exceptional efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will lead to mutual satisfaction.
RIGHT TO WITHDRAW FROM PURCHASE, RETURN OF GOODS
The consumer has the right to notify the company in writing of the withdrawal from the contract within 14 days. If the consumer has already received the goods and withdraws from the contract, he shall return or deliver them to the company immediately or no later than 14 days after the notification of withdrawal from the contract. The consumer is considered to return the goods on time if he sends them before the expiry of the 14-day return period.
The consumer shall bear only the costs of returning the goods in connection with the withdrawal. The goods must be returned undamaged and in the same quantity.
If the consumer returns the received goods within the withdrawal period (ie 14 days from the receipt of the goods), the date of return of the goods is considered as a notice of withdrawal from the contract. Products must be unused, undamaged and in the original packaging.
Refunds will be made as soon as possible, but no later than 14 days after receipt of the notice of withdrawal from the contract (be sure to attach the transaction account number). However, an entity may, in accordance with the fifth paragraph of the 43d Article ZVPot withholds the return of received payments until the receipt of the returned goods or until the consumer provides proof that he sent the goods back, unless the company offers the opportunity to take over the goods intended for return. For a refund send us an email with a copy of the invoice.
The provider issues an invoice on a durable medium (together with the statutory VAT), with a breakdown of costs and a notice to the user on how to withdraw from the purchase and how to return the products. The user has the option to pay for the ordered goods upon delivery.
For products in stock, the delivery of goods is 5 to 8 working days, in other cases up to 3 weeks. In case of a longer delivery time, we will inform you about the delivery time by e-mail or by phone.
The seller must deliver the goods or services within the promised time. Upon delivery, they must provide the user with additional information regarding the right of withdrawal, especially the conditions and manner of exercising the right itself. They must provide all the necessary information regarding the address to which the user can turn in the event of a complaint and information regarding guarantees and service or other services after the conclusion of the contract.
Before delivery, we send the customer an e-mail with the tracking number of the package and the amount of payment for the “cash on delivery” service (if chosen).
Material errors are very rare in practice. Customers have the opportunity to report and exercise their rights under this title if they believe that the purchased products did not have the properties necessary for their normal use or trade at the time of purchase and in other cases specified as material errors by the Consumer Protection Act and notify us correctly in no later than two months from the date the error was discovered. The time limit for finding a material defect is 12 months from receipt of the product. You can request that:
- we fix a material defect on the product or free of charge,
- we refund part of the amount paid in proportion to the material error,
- we replace the defective product with a new defective product,
- we refund the full amount paid,
- deliver the product to us for inspection.
VALIDITY OF THE OFFER
When buying, the prices are valid at the time of order confirmation. All prices include VAT, purchase without VAT is not possible. Prices in the online store are subject to change without notice. Prices are valid only for purchases in the www.canifit.si online store.
The seller uses appropriate technological and organisational means to protect the transfer and storage of personal data, orders and payments.
The seller may contact the user via means of distance communication only if the former does not explicitly object to this.
The contract concluded between the seller and the customer is permanently stored at the company CANIFIT, Patricij Zupanič s.p., Smledniška cesta 110, 4000 Kranj, Slovenia.
Advertising emails must contain the following components:
- they must be clearly and unambiguously marked as advertising messages,
- the sender must be clearly identified,
- various campaigns, promotions and other marketing techniques must be marked as such. Participation in them must also be clearly defined,
- the user’s wish not to receive advertising messages must be respected.
The seller complies with applicable consumer protection legislation. The seller must set up an effective complaint handling system and designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint procedure should be available on websites, easy to use and confidential. The seller must acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep them informed of the progress of the procedure. The seller is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the provisions of the relevant legislation, Canifit, Patricij Zupanič s.p., does not recognize any provider of out – of – court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the applicable Out – of – Court Settlement of Consumer Disputes Act. 81/15).
The company Canifit, Patricij Zupanič s.p. publishes an electronic link to the online consumer dispute resolution platform (SRPS) in accordance with the provisions of the relevant legislation. The platform is available to consumers at the electronic link http://ec.europa.eu/odr.
The said regulation derives from the Out-of-Court Settlement of Consumer Disputes Act (Official Gazette of the Republic of Slovenia, No. 81/15), Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on online settlement of consumer disputes and amendments to Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.